Setting up a reception desk or having someone assigned to answer your customers inquires can be an expensive investment. However, your business can still take advantage of this particular need by getting a virtual receptionist.
Many freelancing platforms are making use of virtual receptionists, and this trend is even seen in many company websites. The online cooperate world is gradually making the shift, as virtual assistants replace more and more in-office secretaries.
What exactly do virtual receptionists do that would make them such a worthwhile investment?
A virtual assistant can handle different tasks that a resident administrative assistant or receptionist does. Tasks often include things like scheduling, data entry, and content generation among other things. Given this, below are some of the top benefits of investing in a virtual receptionist.
1. Pay for What You Need
With a virtual assistant, you will get a reliable service and only pay for the hours worked. It is an option that takes away the tradition of having to employ a salaried worker even when there isn't much for them to do other than sit there and be present.
You will not have to pay crazy salaries during the months when business is slow. And, when the season peaks and the tides shift to a point where you need all hands on deck, you can hire another virtual assistant if need be. The costs will be little compared to the workflow and projected output.
2. 24/7 Availability
The use of VA is rapidly becoming the norm across the world. For instance, companies that run businesses in different time zones can have virtual receptionists assigned for each time zone making it possible for work to be done overnight.
You will always have someone on call even when the office is closed; thus, your company will be able to deliver 24/7 service!
3. A Virtual Assistant Reduces Team Workload
As an entrepreneur with a growing small business, you have to deal with various tasks to ensure operations run smoothly. You can ease the burden by assigning some jobs to a virtual assistant. It will help in time management and completion of projects.
The work you can charge to a VA can range from scheduling to answering calls and inquiries to data entry and responding to emails. They can also handle tasks related to content generation such as market research and transcription jobs.
4. Reduce Operating Costs
Hiring in-house staff means that you will have to invest in a physical space for them to work. Not to mention, get them the equipment they need such as computers, desk, chairs, and filing cabinets.
BUT if you opt to hire a virtual assistant, these costs go away. PLUS, a VA does not require paid vacation time, insurance benefits, or sick days. This makes your business save money while being able to meet the customers’ needs.
5. Broaden Availability to Bilingual Clients
With 60% of the world’s population speaking two or more languages. It is expected that the current working populous speak two or more languages to accommodate all potential customers.
Hiring a VA that speaks more than one language can be a huge resource that helps build your client base. A bilingual virtual assistant ensures that your business is on top of reliable customer service. It will get you more referrals, repeat customers, and increased sales.
6. Provide Customers More Points of Contact
With a bilingual virtual receptionist, your business can offer customers different ways of getting and staying in touch. They can engage with your customers and clients via the company website where chats can be done directly from the site.
Most mobile-based users will opt for a live chat when they have questions. This makes a virtual assistant a-must-have if you want to address your client’s needs and concerns and be able to retain them.
Web chats have become an essential tool in the delivery of quality customer service because they offer instant responses that can help increase sales.
7. Hire the Best Talent Globally
With a virtual receptionist onboard, your business can cut through geographical limitations. You can have the right person for the job despite their location.
PLUS there will not be any inconvenient expenses such as relocation if the talent you like lives abroad.
8. Improve Your Online Presence
You can have the virtual assistant respond to social media comments and private messages. Fast responses will help bolster your online presence while also aiding in the quick delivery of exceptional customer service.
In today’s social media space, daily posts are vital to having a robust online presence; but then again, building such a presence takes time. Maybe time you do not have since you have a business to run.
The VA can create engaging and compelling content for social media as well as develop promotional posts that can help boost sales.
9. Strengthen Weak Area
As the business owner, you are expected to be good at running, well, everything. But this does not imply that you should be exceptional in every area of business operations.
A skilled virtual assistant can prove to be a worthwhile aid that also bridges the skills gap you may have in your company. They can bring new skills to the table and cover the areas you are weak in making operations run even more smoothly.